Customer Service

Patient Service Specialist - Call Agent

April 2018 - July 2021
Salem, OR
● Answer telephones.
● Relay confidential and sensitive information to appropriate nurses and providers.
● Schedule/Cancel/Reschedule appointments.

Floor Supervisor

August 2015 – January 2018
Woodburn, Oregon
● Lead sales associates in daily huddles.
● Maintain sales associate behaviors on sales floor.
● Assess daily sales trends through StoreForce and react accordingly.
● Merchandizing by popular sales items.
● Visuals training through mannequin store displays.
● Maintain leadership when Store Manager and Assistant Store Managers are gone.
● Supervise activities throughout the day on the sales floor.
● Perform closing procedures such as balancing registers and coding the alarm system.

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Sales Associate

May 2015 - August 2015
Woodburn, Oregon
● Greet Customers.
● Inform Customers of sales and promotions.
● Keep store clean and visually appealing.
● Register trained.
● Knowledge of technologies and able to communicate knowledge to customers.

Receptionist

June 2007 - July 2010
Salem, OR
● Scheduled appointments.
● Handled sensitive patient information.
● Patient check-in.